Mint Technology - Notice history

The incident was resolved and all services are online.

Technicians are onsite at the datacenter and are working on this issue.

The outage has completed. The total outage time was 26 minutes and 55 seconds. The outage was due to faulty network cables in primary rack 220Q. The cables have been replaced with temporary ones and will be checked and replaced with new cables after hours.

All services are now online. If you are still experiencing issues, please phone 0508-100-200.

We implemented a fix and currently monitoring the result. All services should be back online.

We are continuing to work on a fix for this incident. Technicians are on route to the datacenter and should arrive by 11am

This outage has been resolved. We are not sure what caused the outage as of yet, however it appears to be upstream from us. We are still making inquiries.

The outage lasted 6 minutes and 49 seconds from 1:54pm to 2:00pm.

If you are still experiencing issues, please call us on 0508-100-200.

The incident is now resolved and all services are back online.

Post Mortem:
At 6:20am, our network operations were notified that there was an issue at our core site 220Q. Cloud services had failed and the ISP network was failing to authenticate users.

An immediate response was launched. Due to failure to authenticate, all users timed out and disconnected shortly after.

At 6:25am, a technician was dispatched to 220Q to investigate. At 6:35am the technician arrived and ascertained that a PDU (power distribution unit) had failed, powering multiple levels of networking equipment.

At 6:40am, the devices were swapped to an alternate PDU. All devices started to come back online, and by 6:45am, the entire network was considered restored, excluding one VM server which required manual intervention. This was resolved shortly before 7am.

We are commencing our PDU replacement program during Christmas to ensure this does not happen again. There will be minor downtime while this occurs, but you will be notified of this well before it happens.

This case is now closed. The outage lasted 40 minutes. If you have any further questions or queries, please phone 0508-100-200.

The incident is now resolved and all services are back online.

Post Mortem: At 4:52pm, our network operations were notified that there was an issue at our core site 220Q. Cloud services had failed and the ISP network was failing to authenticate users.

An immediate response was launched. Due to failure to authenticate, all users timed out and disconnected at 5:08pm.

At 5:22pm, a technician was dispatched to 220Q to investigate. At 5:37pm the technician arrived and ascertained that a PDU (power distribution unit) had failed, powering multiple levels of networking equipment.

At 5:41pm, the devices were swapped to an alternate PDU. All devices started to come back online, and by 5:45pm, the entire network was considered restored.

Further restorative actions will take place during the week, after hours to ensure that a new PDU is put in place on multiple power feeds.

This case is now closed. The outage lasted 53 minutes. If you have any further questions or queries, please phone 0508-100-200.